Keoghs is a leading legal firm in the insurance sector and this is an ideal role if you want to take your first steps in a legal career.
The role would suit someone who has legal experience but has not previously run their own caseload although the training and support provided mean that previous experience is not a requirement.
This is a fast paced, vibrant department and we are looking for candidates willing to take responsibility for pre-litigation elements of the recovery process. Working efficiently to ensure that the financial recovery for the client is maximised and files which do not settle are prepared for litigation and transferred in a timely manner to achieve individual, team and department targets, KPI’s.
Key Accountabilities
•Reviewing instructions, initial correspondence to the policyholder and client and following any agreed escalation processes.
•Organising, prioritising and handling own workload in line with standard operating procedures to ensure that critical dates are met and KPI’s and SLA’s are achieved including processing client account balances within 5 working days and transferring files to litigation by Day 28.
•Correctly identifying quantum, liability and/or Third Party indemnity issues which warrant further investigation and transferring the file in a timely manner.
•Ensuring that files transferred to litigation are ready to be issued.
•Effective use of the case management system to ensure:
oAll MI is accurate and updated in a timely manner, including updating the present position following each file touch.
oCritical dates and SLA’s are met.
oAll actions/strategies are documented by way of a file note
oAll documents in the history are clearly labelled.
•Delivering quality work, as a minimum meeting audit benchmark standards.
•Driving own personal development.
•Contributes to team effort by working collaboratively to ensure that team targets are achieved and by positively contributing to team moral
Work Hours
35 hours per week Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Office location for this role is our Parklands Office, Bolton. We are hybrid working and attendance is required 1 day in the office and 4 days from home
Experience, Skills and Qualifications
Essential Skills and Attributes:
•Knowledge of the Road Traffic Act and an awareness of RTA Insurer and Article 75 status.
•Experience of working in a legal environment.
•Demonstrate experience of and the ability to:
oWork to set deadlines.
oDeal with calls and enquiries from clients and/or the public
oOrganise and prioritise their workload
oWork as part of a team
•IT literate:proficient in use of Microsoft Office packages (Excel and Word)
•Good written and verbal communication skills
•Ability to remain calm under pressure
•Ability to take constructive feedback and set personal goals for continuous improvement.
Soft Skills
•Behaviours - displays a positive and professional attitude towards their work and colleagues in line with Keoghs Shared Behaviours
•Communication – ability to adapt communication style to ensure a mutual understanding is achieved both with customers and colleagues
•Planning & Organisation – ability to structure, manage and prioritise workload accordingly
•Adaptability – ability to adapt to different situations and tasks, whilst maintaining quality and service
•Quality of Service – to be able to demonstrate an understanding of all detailed aspects of the service and function, and how that contributes to the success of the division
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
We are connected
We are Dynamic
We are Innovative
We succeed together
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
*after successfully completing probation
