Job Title: Logistics Customer Service Specialist

Location: Acton, West London 

Working Hours: Monday to Friday, 8:30 AM - 5:30 PM (1-hour lunch break)

Start Date: April or May (TBD)

I am looking for a Logistics Customer Service Specialist for a West London-based client who specialises in Japanese food distribution. My client is looking for a customer-centric, organised candidate with good phone etiquette to handle import/export paperwork and liaise with customers on a daily basis. This is a full time, office-based position.

Main Duties:

• Handling Japanese import/export documentation
• Greeting customers in a warm and welcoming manner
• Assisting customers via phone or email with their queries
• Handling customer returns and complaints
• Managing internal correspondence and liaising with the warehouse
• Supply chain administration
• Delivery tracking

Key Requirements:

• Strong customer service skills 
• Knowledge/experience in the logistics (import/export) industry
• Fluency in Japanese would be beneficial but is not essential
• Bubbly, friendly personality with an excellent telephone manner
• Experience in the food or FMCG distribution industries would also be beneficial

Benefits & Package:

• Salary circa £30,000 per annum
• 28 days holiday including bank holidays
• Company pension
• Staff parking on site
• Small, friendly & family-like atmosphere
• April/May start date (negotiable)