Logistics Customer Service & Telesales Agent

Are you an experienced Telesales Agent? Do you have customer service or account management expertise within the logistics/freight/courier field?

My client specialises in shipping and logistics solutions, working with many major courier carriers. Their goal is to enhance the efficiency of their clients' supply chain, aiming to meet customer demand effectively and contribute positively to the client’s profitability. I am looking for a Logistics Customer Service & Telesales Agent to join this reputable company. This is an office-based role, working Monday-Friday from 10am-5pm.

Benefits, Pay & Package:

• Salary of £25,000 - £28,000 depending on experience
• 25 days holiday + bank holidays
• 10am start every day!
• Friendly working environment - a small, relaxed team
• Central location with parking and good public transport links
• Pension scheme
• Initial and ongoing training
• Annual salary reviews

Main Responsibilities:

• Provide customer service and support, including general administrative duties
• Supporting new and existing customers with their logistics needs 
• Conduct outbound telesales calls to generate new leads
• Quote pricing to customers
• Manage bookings and arrange collections/deliveries
• Engage in problem-solving activities

Key requirements:

• Minimum of 3 years’ telesales experience
• Expertise in customer service and client account management
• Experience in logistics, shipping, or freight 
• Fluent in English with excellent communication skills
• Proficient in Microsoft Excel, Word, & Outlook
• Experience using CRM/freight systems would be ideal
• Pleasant telephone manner with a warm and sincere personality