Loyalty Manager

Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.

The Role

We're seeking a Loyalty Manager to play a key role in our journey of innovation and growth at Holland and Barrett.

As the Loyalty Manager, you will be instrumental in developing and executing our loyalty strategy, ensuring that our customers receive best-in-class experiences across all channels. You'll collaborate closely with cross-functional teams to design and implement new loyalty propositions, optimise operational efficiency, and drive customer engagement and retention.

This is an opportunity to make a real impact, leveraging your expertise in loyalty program management, data analytics, and stakeholder engagement to shape the future of customer loyalty at Holland and Barrett. If you're ready to take on a challenging yet rewarding role where you can contribute to our ambitious goals, we want to hear from you. Join us and be part of a team committed to delivering exceptional wellness experiences to our customers.

Key Responsibilities:

• Ensure seamless customer and colleague journeys across all channels.
• Support transition and re-platforming activities for the Loyalty programme.
• Plan and deliver coupon processes and develop new mechanics.
• Oversee Bounceback offer planning and operations.
• Develop and monitor key performance metrics reports.
• Manage loyalty systems and associated data.
• Handle CEC team escalations and communications.
• Ensure Loyalty Programme compliance with Legal and DPO teams.

Location: 

This role operates on a hybrid basis and we would expect colleagues to spend two days each week in our Nuneaton Hub.  There may also be occasional travel to other locations.  We're a global, digitally enabled business and we expect our colleagues to be self-driven and to determine the most appropriate place to work each day to meet the requirements of the role, achieve their best performance and optimum output.

The Person

• Proficiency in cross-functional collaboration and external partnerships.
• Strong understanding of data analytics for programme optimisation.
• Excellent prioritisation, stakeholder management, and delivery skills.
• Customer-centric mindset and exceptional communication abilities.
• Expertise in loyalty programme management and problem-solving.
• Blend of creativity and strategic thinking for effective delivery.
• Proactive, autonomous, adaptable, and resilient.

What we offer

Our Benefits for this role include, but not limited to:

• H&B Employee Discount - 25%
• Pension company contribution
• Exclusive benefits, free advice and savings from a range of retailers and providers
• And many more!

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.

#LI-JS1 #LI-Hybrid