Maitre D’

Bishops Stortford

Up to £35,000

Car driver essential

We are looking for Maître d’ to join our client's 2AA Restaurant team. As a pivotal member of our front-of-house service team, you will greet customers, make and confirm reservations, and manage waitstaff to deliver the highest possible service standards. You are responsible for the logistic details, including reservations, as well as setting the ambience and atmosphere of the restaurant. The ideal candidate has extensive experience in high-end food service environments, an impeccable demeanour, excellent customer service skills, and logistical and organisational acumen.

Duties

• Make, adjust, and cancel customer reservations
• Manage staff to ensure efficient and excellent service throughout a given seating
• Greet customers and guide them to their tables
• Answer customer questions regarding food, drinks, and specials
• Resolve customer complaints or disputes

Requirements

• At least 3 years in a high-end, fast-paced restaurant environment
• Adaptive organisational skills and the ability to change plans to meet new circumstances
• Excellent communication and customer service skills, including the ability to tactfully deliver unwelcome news to customers