My client is looking for a talented and motivated individual to oversee all ‘First Line of Defense’ regulatory operations for the business, managing their Complaints function. You'll also take responsibility for dealing with high-level / FOS complaints and managing them end to end, maintaining their internal FOS and ADR logs, collating reporting for management and Partners and supporting with additional tasks and duties as required.

This is an amazing opportunity to work in a growing organisation, with a high-performing and supportive team.

The following skills/experience is essential:

• Strong background in handling FOS complaints and working with the Financial Ombudsman.
• Strong FCA knowledge
• Previously worked/led a Complaints function
• Previously worked in a regulated industry
• The ability to explain complex processes in a simple and logical way.
• Excellent communication skills.

Salary: Excellent + bonus + good package

Location: London (good work-from-home options available)

If you are interested in this Complaints Manager position and meet the above requirements please apply immediately.