Marine Claims Specialist

Gallagher isn't just a company; it's a global community driven by shared values and an unyielding commitment to excellence. With over 49,000 passionate professionals, we are the architects of the future, designing customized solutions to protect businesses and fuel their extraordinary growth. As a member of our team, you'll experience empowerment, creativity, and the exhilarating journey of making a real difference in the lives of our clients. Join us and become part of a story that transforms aspirations into reality.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are currently seeking a highly skilled and experienced Marine Claims Specialist to join our dynamic, fast paced Claims team. As a Marine Claims Specialist, you will be responsible for managing a diverse portfolio of marine claims, including Hull and Machinery, Ports & Terminals, Marine Trades, Marine Hull, Cargo, and Marine liabilities. Your main objective will be to provide exceptional customer service and technical expertise to our clients, brokers, and underwriters.

• Develop a comprehensive understanding of the underwriting and claims processes within our MGAs portfolios.
• Ensure accurate reserving and sufficient financial provisions are maintained for all claims within your portfolio, in line with our company's reserving philosophy.
• Foster strong and collaborative relationships with MGA underwriters and other internal stakeholders.
• Oversee third-party administrators and service providers, ensuring adherence to key performance indicators and best practices.
• Instruct and actively manage lawyers, adjusters, experts, and other external stakeholders as required.
• Lead the delegation of claims authority and proactively adjust claims within your authority level, delivering excellent service to our customers.
• Investigate, negotiate, and resolve marine claims in accordance with policy terms, best practices, and service standards.
• Maintain accurate and timely records of claims data, correspondence, and financial transactions in our claims system.
• Communicate professionally and effectively with internal and external stakeholders, including clients, brokers, underwriters, surveyors, lawyers, and regulators.
• Monitor and manage claims reserves, payments, and recoveries, ensuring compliance with internal and external guidelines and regulations.
• Identify and report on trends, issues, and opportunities in marine claims, providing solutions and recommendations.
• Participate in claims audits, reviews, and training, offering feedback and support to colleagues and managers.
• Stay updated on market developments, legal updates, and industry best practices in marine claims.
• Perform any other duties assigned by the Marine Claims Manager or senior management.

• Minimum of 3 years of experience in handling marine claims, preferably within an insurance company or broker.
• Relevant professional qualification, such as CII, ACII, or AMIM, or working towards one.
• Strong knowledge of marine insurance products, policies, and markets.
• Excellent analytical and problem-solving skills, with a keen attention to detail and accuracy.
• Exceptional communication and interpersonal skills, with the ability to build rapport and trust with diverse stakeholders.
• High level of customer service orientation, focused on delivering quality and timely outcomes.
• Self-motivated and proactive attitude, capable of working independently and as part of a team.
• Flexible and adaptable approach, able to manage changing priorities and deadlines.
• Proficient in using MS Office applications and claims systems.

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On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.