Member Intelligence Manager

Member Intelligence Manager

Salary: £46,698 - £47,828 (London) / £42,373 - £43,361 (National)

Hours: 35

Contract: Permanent

Benefits:

- 27 days annual leave + statutory holidays + 3 closures days over the Christmas period;
- Flexible working for all staff including working from home / hybrid working, and flexi-time/TOIL scheme;
- Attractive family friendly policies;
- Private healthcare cover;
- Season ticket loans;
- Employee awards, and training and development opportunities.

For more information about our benefits, please visit our website.

Location: London/Bristol - flexible working arrangements can be agreed with the line manager.

Please note, we are currently consulting with staff on an expectation of two days a week in-person working to take effect from October 2024 which will apply to this role. We will keep candidates updated on this as appropriate, subject to the outcome of the consultation.

An exciting opportunity has arisen at the National Housing Federation (NHF) for a Member Intelligence Manager, a key leadership role with responsibility for ensuring we use member data effectively. The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people.

Interested in making a difference to the work of the National Housing Federation through the effective use of member and customer data? The successful candidate will manage a small team and play a leadership role in our data intelligence work, working with colleagues across the organisation and using data a to inform our member engagement and policy positions, to increase our commercial income and develop new products and service for the sector.

In addition to managing our data, this post will also have primary responsibility for the translation of data into intelligence to help the wider organisation understand membership trends and changes - allowing us to respond quickly to the changing needs of members and drive the quality of our member offer.

Key elements of the role:

- To provide leadership and support to the team in line with the core values of the organisation and with our commitment to drive standards of service to our members.
- To lead a cross-directorate programme of work through the Data Strategy Implementation Group.
- To establish systems and processes to collect, maintain and utilise member data and intelligence effectively.
- To manage the interface with our Customer Relationship Management system to ensure accuracy and efficiency.
- To use data and intelligence to map key trends and changes within the sector and to make recommendations to senior staff about the implications of those trends for our work.
- To work with communications colleagues to develop mailing lists and use data and intelligence to inform and shape our messaging about how the sector is regarded by members, stakeholders and the wider public.

The successful candidate:

The successful candidate will be able to demonstrate:

- Experience of playing a strategic role in the use of data in a membership, not-for-profit or business environment.
- Excellent analytical and numeracy skills.
- The ability to communicate effectively and proactively drive forward data-driven decision-making.
- Effective use of CRM systems to inform and deliver high-quality customer service and insight.
- Sound knowledge of GDPR and data protection legislation.
- Experience of data visualisation tools, such as Tableau or Power Bi.
- Experience of effective team management.

Equality, diversity and inclusion

The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff. We are proud to be an equal opportunity workplace, and we value the contribution each individual makes to our work.

We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce. We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBT+, and would particularly welcome applications from people in these groups.

Disability confident committed employer

We are a disability confident committed employer and if you are a disabled person who demonstrates you meet the skills and experience, we consider essential for the role, we will offer you an interview.

Our role profile and job advert can also be requested in large print or in accessible format via this email address.

Uploading your CV and cover letter

If you decide to apply for this role, when requested, please upload a version of your CV that does not include any personal details, such as name, gender, age etc. You should also ensure that you do not add your name at the end of the cover letter. This will help us to shortlist candidates for interviews based solely on their knowledge, skills and experience.

Right to work in the UK / UK VISA Sponsorship

You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.

Closing date for applications: 10 September 2024
Interview date: 19 and 20 September 2024

Other organisations may call this role Membership Manager, Data Operations Manager, Data Governance Manager, Data Analytics Manager, Information Manager, Data Quality Manager, Data Services Manager, Data Strategy Manager, Data Management Lead, Data and Reporting Manager, or Database Manager.

So, if you want to step into a vital role with our committed organisation as a Member Intelligence Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.