Membership Customer Services Manager

Working for one of the UK's leading charities you will be responsible for directing and motivating 15 Membership Administrators in a busy contact centre where they look after the needs of the organisations members and customers via telephone calls and emails.

To manage the day to day running of the membership services phone lines taking more than 140k incoming calls per year, supporting our 625k members and customers. To manage sales of memberships and products. Work with Membership Communications and Quality Assurance Manager on the membership inbox and manage more than 60k per year responses.

Accountable for the day-to-day management of the Membership Service phone lines and inboxes, you will lead and motivate your team to ensure high levels of performance and cross functional working are achieved. You will take full line management responsibility for team development, identify team leaders and managers for the future and ensure an ethos of teamwork. You will be expected to carry out annual performance reviews and hold regular one to one meetings with direct reports.

EXPERIENCE REQUIRED

Proven experience of working in a busy call centre environment

Proven experience of working to deadlines and meetings targets

Proven experience of people management

Understanding of CRM Systems

This is a well known and highly respected organisation offering a very good work environmnet, top benefits and scope.