Membership Service Manager.
We are currently hiring for an award-winning membership service provider! Working in a small well-established team, you will become an integral part of the day to day running of the customer service department.
If you are an independent thinker with a hands-on approach, then this role could be perfect for you!!
Job Title: Membership Services Manager / Customer Service Manager
Job Type: Permanent, Full-time
Salary: £36,000 - £38,000
Benefits: Hybrid working, Private Health Care, 25 days holiday plus extra day for your birthday and 8 bank holidays, free parking, health care plan and much more…
Hours: Monday to Friday 35 hours per week
Location: Burton On Trent
Culture: Friendly, professional and hard-working
Responsibilities:
- Lead and oversee all aspects of the daily operations of the Member Services department.
- Manage and coach a small team of dedicated Member Service personnel.
- Provide outstanding member support through various channels, including email, ticketing system, and more.
- Act as the point of escalation for complex member/partner queries, ensuring efficient resolution.
- Nurture partner relationships to deliver effective and timely resolutions for our members.
- Implement standard operating procedures, customer service protocols, and process documentation to improve efficiency.
- Evaluate and set new SLAs for member queries.
- Stay up-to-date with customer service platforms and technology, ensuring compliance with GDPR regulations.
- Review member touchpoints and recommend new communication channels.
- Collaborate with internal stakeholders to enhance the member experience.
Qualifications and Skills:
- Proven experience in managing and leading Customer Service Departments.
- Strong coaching and motivational skills to inspire your team.
- Excellent communication skills, both written and verbal.
- Detail-oriented with strong problem-solving abilities.
- Experience in creating and implementing customer service policies and SOPs.
- Operational mindset with a commercial focus.
- Ability to deliver meaningful MI reports and drive KPIs aligned with business goals.
Working in a small friendly and well established team this is an amazing opportunity to join a thriving organisation and contribute to their continued success. Apply now or contact Sophie Pugh on or
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Reference: 53067035
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'