We are thrilled to be supporting AdviceUK to find their new Membership and Services Administrator.

Salary: £27,348 (+£4,677 London Weighting)

Predominantly Home-based with a need to work from the London office on an ad-hoc basis.

Permanent / Full Time (Mon-Fri)

Start: May/June 2025

Interview: 1st week of May 2025

About AdviceUK

Advice Uk is the largest network of independent advice agencies, they empower a diverse range of organisations to deliver free, high-quality, and accessible advice to the people who need it most.

They champion social justice, work collaboratively, and aren't afraid to challenge systems that don't work. From training and consultancy to systems change and policy influence, AdviceUK work is dynamic, people-centred, and rooted in real-world impact.

Joining AdviceUK means being part of a values-driven, forward-thinking team making a real difference across the UK. If you're passionate about equity, community, and empowering others, you'll feel right at home.

Advice UK purpose is to improve the lives of people in need of advice. They do this by supporting their members, so it is easier for them to help their clients, and by directly influencing policy-makers, decision-makers and funders.

As Membership and Services Administrator, you will be responsible for the following duties:

• Processing Membership applications via SharePoint.
• Mailbox management.
• Generating reports via Salesforce (CRM) and accurate data entry.
• Handling customer enquiries from a range of stakeholders.
• Responding to "contact us" forms and leads.
• Setting up member-forums and events, logging attendees, updating agenda and co-hosting.
• Supporting Membership officer and Manager with membership renewals.

We are looking for an experienced Administrator with the following attributes and experience:

• Membership Administration (desirable)
• Experience using Salesforce CRM (desirable)
• Detail orientated and highly organised
• Self-motivated with ability to work with autonomy
• Happy to work mostly from home
• Well-honed customer service and/or membership-care experience.

Please get in touch asap if you are excited to join this fantastic organisation.