Merchant Services Specialist - German Speaker

London, UK
3 months (June - August)
£12-16 per hour (negotiable)
8 hours p/d, 5 days a week (between 10:00 AM and 10:00 PM German time)

On behalf of our client, we are urgently seeking four highly motivated and fluent German-speaking Hotline Merchant Service Specialists to support a prestigious project. This short-term role is based in the London office of a leading global fintech company and requires an immediate start by June 5th.

Location: London, United Kingdom
Contract: 3 months (June - August)
Salary: £12-16 per hour (negotiable)
Hours: 8 hours per day, 5 days a week (between 10:00 AM and 10:00 PM German time)

About the Role:

On behalf of our client, we are urgently seeking four highly motivated and fluent German-speaking Hotline Merchant Service Specialists to support a prestigious project. This short-term role is based in the London office of a leading global fintech company and requires an immediate start by June 5th.

Key Responsibilities:

• Provide exceptional support to German-speaking merchants via phone, email, and live chat.
• Manage merchant accounts, including setup, maintenance, and issue resolution.
• Collaborate with internal teams to promptly address and resolve merchant issues.
• Maintain up-to-date knowledge of company products, services, and policies.
• Ensure compliance with all relevant regulations and company policies.

Qualifications:

• Fluent in German and English.
• Strong problem resolution skills and ability to quickly learn and apply knowledge from training materials.
• Experience in B2B client service is highly preferred.
• Ability to logically determine key stakeholders in merchant issues and effectively follow up.
• Prior experience in the payment industry is a plus.
• Excellent customer recovery skills.

What We Offer:

• Competitive hourly salary.
• A dynamic and collaborative work environment.
• Opportunity to work with a leading company in the fintech industry on a high-profile project.

This is a fantastic opportunity for individuals with strong language skills and a passion for customer service to contribute to a major international event. If you meet the qualifications and are ready to start by early June, we encourage you to apply immediately.