Reed Talent Solutions are working in partnership with United Utilities on the search for Meter Reader workers in Wilmslow-Altrincham area.

Our client:

United Utilities is the UK's largest listed water company and manages the regulated water and wastewater systems in the Northwest of England. They are committed to providing high-quality water and sewage services to over seven million people and businesses in the region.

The role:

You will visit customers in their homes or businesses to accurately collect meter readings, customer information and any other associated information required by United Utilities and their clients to assist billing and customer service delivery. Working as part of a busy field operations team you will be responsible for all meter reading, meter and related data validations within set time frames and within the Wilmslow-Altrincham area. The vast majority of visits will be un-appointed which means that you can plan your own working hours within the agreed operating window. You will start each working day from your home address.

The role requires you to have a full driving licence to allow you to travel to and from the required grounds.

Accountabilities

You will be responsible for accurately collecting meter readings, meter, customer, property and associated data in accordance with business processes and business and regulatory standards. You will also be responsible for:

• Operating Meter Reading equipment in accordance with business processes and escalating issues with equipment appropriately.
• Attending meter sites including within customers premises meeting with customers face to face
• Carrying out appointed visits in accordance with business processes and Regulatory standards
• Escalating customer issues in accordance with agreed business processes
• Ensuring Company Health & Safety policies and procedures are correctly applied and report all significant hazards, near misses and accidents through our business processes (AIRlineetc.)
• Promptly reporting safety issues that could affect employees, work colleagues, customers or members of the public
• Referring customers to the appropriate sources of help as necessary
• Ensuring that key performance indicators are met for each job type
• Adhering to CMex & GSS targets and processes
• Working closely with the team, team manager and the wider MRSS team to optimise scheduling routes and service delivery relevant to the role
• Make informed decisions on meter asset defects
• Identify opportunities to offer customers value added services, using meter read data where appropriate

Knowledge and Skills

To be considered for this role you will need to have good communication and customer service skills, with a professional demeanour and excellent planning and organisational skills. You will also have:

• Ability to accurately record data onto the Company held meter reading equipment
• Previous experience of working in a customer facing environment with a keen eye for detail
• A proven successful track record of achieving daily, weekly & monthly performance targets with minimum supervision
• Confidence in using IT equipment, e.g. accurately collecting numerical and written data.
• Flexible attitude to work i.e. willingness to work evenings and weekends to ensure that minimum performance standards are met as well as undertaking any other duties as required to meet the needs of the business
• Ability to work alone in accordance with Company Lone Working Policy as well as working within a team
• Demonstrate self-motivation and self-management with good customer service skills, always prepared to put our customers first
• Experience of working in a similar role will be an advantage but not crucial because full training will be provided
• Previous experience of high-volume data entry work
• Good geographical knowledge of working area

Desirable Criteria

Additional Information

• A Company van, tablet and mobile phone will be supplied to enable you to carry out your role
• Hours of work are flexible, between 8am to 6pm, Monday to Friday.
• This role will typically cover the Wilmslow-Altrincham area though you may be required to travel further afield if business need requires this.
• You will be working outdoors in all weather conditions and will be required to enter customers' premises, climb stairs, bend to access meters, lift meter lids etc. In addition, digging and bailing / pumping out water meter chambers will be required. You will also be required to accurately read small numbers in dimly lit areas with the aid of torchlight. On occasions your day could include significant driving, especially when working in the more rural areas and travelling further afield.
• Working alone, you will visit a variety of domestic, commercial and industrial premises to undertake meter reading and related activities.

If you’re looking for a role that offers flexibility and the chance to work independently, this could be the perfect fit for you.

No previous experience needed in meter reading!

If this role would be of interest, apply now by clicking on the button below and send your CV, we will be in touch!