Completions Agent

Location: Remote (UK residents only)

Working Hours: Monday - Friday 09:00 - 17:30

Salary: Up to £27,000 plus 25 days holiday and a fantastic range of benefits which can he found HERE

We are looking for experienced Mortgage Completions Agents to own and manage a pipeline of mortgage applications from approval to successful completion.

In this role, you will ensure that all applications are managed efficiently whilst maintaining regular communication with all stakeholders.
You may also assist or cover for, other roles within the Lending Operations Department as required.

• Adhere to the service standards as set out in the Policy & Procedures Manual
• Handle communication from stakeholders in compliance with the Policy & Procedures Manual
• Liaise with solicitors regarding completions regularly and fairly
• Build a close working relationship with the Sales and Credit Risk teams to enhance the process from both a service and quality perspective
• Ensure all work completed is done so in accordance with applicable regulation, procedure, and policy whilst utilising judgement to resolve issues
• Confirm the completeness of all applications prior to funds release approval
• Manage the case pipeline according to all agreed service standards whilst managing stakeholders expectations
• Assess all correspondence to ensure lending criteria / conditions are met
• Handle any complaints in line with the Complaints Handling Procedures
• Maintain accurate file and data records
• Ensure responsibilities regarding Treating Customers Fairly and the Prevention of Financial Crime (including money laundering, identification and reporting of fraud) are carried out effectively

• Integrity and a commitment to treating customers fairly
• Adherence to policies & procedures, staying updated on any amendments
• Be aware and accountable for the mitigation of risk in the day to day performance of your role. Complaints are to be handled in accordance with the procedures
• Ability to competently use all the systems relevant to the role
• Ensure key business targets and performance indicators are achieved
• Experience in a processing or administration environment essential
• Telephone experience including complaint handling essential
• Financial Services experience essential
• Educated to at least GCSE level standard, including English & Maths
• Able to support and embrace change whilst adopting a positive attitude.

At KMC our employees are the heart of our success. We strive to create a workplaces that promotes professional development and work-life balance.

Our inclusive culture values diversity in all its forms, ensuring everyone feels respected and valued.

As an equal opportunity employer, we embrace differences in gender, race, identity, ethnic origin, and sexual expression

If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you!

Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.

Please note, all offers of employment for this role are subject to a series of background checks, including criminal (DBS), credit and Right to work checks.

To take advantage of "digital Right to work" checks you must hold a valid passport, alternatively you must be prepared to come into Maidenhead to show ID