Motor Insurance Engineer - VDA

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Gallagher Bassett is seeking a skilled and expert Motor Insurance Desktop Engineer to join our Ipswich waterfront office.

As part of our Engineering team, you will play a crucial role in creating repair assessments, authorising repair estimates, and liaising with field engineering companies, customers, and clients on various claims. This is an exciting opportunity to work in a dynamic and fast-paced environment, contributing to the success of our company.

There is flexibility of this position being remote in the UK.

• Creating repair assessments in line with the manufacturer methodology for recovery purposes
• Provide mentorship to other engineers learning within the team
• Assisting with the authorising of repair estimates, as an Engineer you will have unlimited authority regarding authorising estimates (remaining within client guidelines).
• Vetting and approval of repair invoices.
• Update drivers and policyholders (where applicable).
• Liaise with field engineering companies.
• Liaise with customers and clients.
• Back-up support of processing engineers reports and updates.
• Valuing, processing, and recording total loss vehicles ready for settlement.
• Assisting with initial telephone enquiries and maintenance of engineering mailbox if required.
• Issue standard letters as directed.

• Proven technical experience from a bodywork or mechanical background and ideally achieved or working towards IAEA qualification
• Hold Vehicle Damage Assessor accreditation
• Experienced in assessing safe, methodical repair assessments to damaged vehicles
• Excellent knowledge of up to date estimating systems
• Detailed knowledge of method use in repairing modern motor vehicles

Preferred:

• Proficiency in the use of MS products
• Experience in the maintenance and repair of PSV and/or HGV vehicles.
• Experience in using GT Motive system preferred but not essential

Skills for Success:

• Able to plan ahead and be aware of changing and conflicting priorities
• Understand the company’s position in the market and can balance client needs with the requirements and capabilities of the company
• Keep abreast of new technologies and trends within the repair industry
• Excellent and proven knowledge of the practices involved in motor claims handling
• Ability to meet specific deadlines
• A committed and flexible approach
• Proficient computer skills
• Ability to prioritise workloads
• Self-motivated

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.