Multilingual Customer Experience Consultant (German & English Speaking)

• Location: Hybrid, based in Ringwood or London
• Hours: 40 paid hours per week, shifts scheduled between 8:00 AM and 8:00 PM, Monday to Saturday
• Pay: £12.65 per hour paid weekly

About the Role
We are seeking a passionate and dedicated Multilingual Customer Experience Consultant to join our dynamic team supporting a global lottery campaign. You will be part of a first-line support team providing exceptional service to customers via calls, emails, and live chats.
Our goal is to create outstanding customer experiences, aiming for a 90%+ satisfaction rate. We believe in fostering an innovative and fun work environment where every idea is valued, and continuous growth is encouraged.
Key Responsibilities

• Respond promptly and professionally to customer queries through multiple channels.
• Present the company and its clients in a professional manner.
• Collaborate with team leaders to ensure client expectations are met.
• Maintain flexibility and adaptability in a fast-paced environment.
• Be organized, reliable, and committed to continuous improvement.
• Show a willingness to learn and enjoy your work.

Skills Required

• Excellent telephone manner, numeracy, and literacy.
• Strong customer service and problem-solving skills.
• Good analytical and decision-making abilities.
• Previous experience in call center or back office (desirable but not essential).

Why Join Us?
We offer a fun and sociable working culture with numerous benefits, including:

• Discounted gym memberships and bus tickets.
• Pension and life insurance schemes.
• Recognition programs with rewards.
• Career development opportunities and apprenticeships.
• Free parking, cycle-to-work scheme, and tech discounts.

Growth Opportunities
You will work alongside experienced colleagues, receive comprehensive training, and have the chance to progress in your role, taking on additional duties over time.
Join a team committed to excellence and innovation, where making customers happy is not just a mission but a way of life.
Take the next step in your career and become an integral part of our customer experience journey!