National Account Manager

Job Title: National Account Manager

Location: Maidstone, Kent (with travel for any face-to-face meetings and industry events, company car provided)

About Us:

Ideal Response is a leading provider of Damage Restoration and Specialist Hygiene services in the UK. With a commitment to excellence and innovation, we help clients recover from emergencies such as Fire, Flood, Oil/Chemical spills, etc... As we continue to expand our operations, we are seeking a dynamic and results-driven Sales Account Manager to join our team in Maidstone.

Role Overview:

As an Account Manager at Ideal Response, you will be responsible for managing relationships with our current customers and driving revenue growth within our existing client base. You will play a crucial role in identifying a company’s hierarchy, up-selling & cross-selling opportunities, nurturing client relationships, and maximising customer satisfaction - our Google and Trust Pilot reviews are second to none.

This role offers an exciting opportunity for a motivated individual who thrives in a fast-paced environment (we are an immediate response 24/7 business) and is passionate about driving business growth.

Key Responsibilities:

• Manage and cultivate relationships with existing clients to understand their needs and identify opportunities for up-selling and cross-selling.
• Develop and implement strategic account plans to maximise revenue growth and achieve sales targets.
• Conduct regular client meetings, presentations, and communications to build rapport and trust with key stakeholders.
• Collaborate with internal teams, including Technical Account Managers, Marketing, and Operations, to ensure seamless delivery of services and solutions to clients - although the delivery and operation will be primarily down the Technical Account Manager, it’s good for you to have an understanding of this process.
• Stay updated on industry trends, competitor offerings, and market dynamics to identify new business opportunities and maintain a competitive edge.
• Proactively address client concerns and escalate issues as needed to ensure high levels of customer satisfaction.
• Maintain accurate records of notes, tasks, and Opportunities using SalesForce.

Requirements:

• Proven experience in an outbound sales or account management role, preferably in a B2B environment.
• Demonstrated track record of achieving sales targets and driving revenue growth.
• Strong communication skills, with the ability to build and maintain relationships with clients at all levels.
• Motivated and results-driven, with the ability to thrive in a fast-paced and dynamic environment.
• Excellent negotiation and presentation skills, with the ability to articulate value propositions effectively. We are a premium and market leader.
• Knowledge of SalesForce CRM system and proficiency in Microsoft Office suite would be an advantage.
• Drivers Licence

Benefits:

• £30,000 base salary with uncapped bonus based on revenue.
• Company Car (Tesla).
• Opportunities for career growth and advancement within the company - either in sales or to move into a more technical role.
• Comprehensive on-boarding training and development programs to support your professional growth.
• A truly collaborative and supportive work environment with a focus on innovation and excellence.

How to Apply:

If you are a driven and motivated individual looking for an exciting opportunity to make an impact in a dynamic industry, we want to hear from you!

Please submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role to.

Ideal Response is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest in joining our team and all attempts will be made to reply to applicants as soon as possible.