New Homes Customer Service Coordinator

As a Customer Care Coordinator, you will be the vital link between home buyers and the repair teams during the two-year defect period. Your role will start with managing snagging, handovers, and home demonstrations for a 57-unit scheme in East London. Once the homeowners have moved in, your role will shift to being office-based in Camden.

• Monday - Friday
• 12 month FTC - MAT COVER

Key Responsibilities:

• Pre-Move:

  • Coordinate snagging processes to ensure all issues are identified and addressed before handover.
  • Conduct home demonstrations to new buyers, providing them with essential information about their new homes.
  • Oversee the handover process to ensure a smooth transition for new homeowners.

• Post-Move:

  • Act as the primary point of contact for homeowners, addressing any repair or defect issues during the two-year defect period.
  • Coordinate with repair teams to ensure timely and efficient resolution of issues.
  • Maintain detailed records of all communications and repairs.

Skills and Experience Required:

• Essential:

  • Strong administrative and IT skills.
  • Ability to work efficiently under pressure and manage multiple tasks simultaneously.
  • Excellent telephone manner and communication skills.
  • Keen eye for detail and exceptional organisational skills.

• Preferred:

  • Experience in customer service related to New Homes, property management, or real estate.
  • Previous experience in a similar role is highly desirable.

Career Progression:

Working for a market leading property developer, this role offers exposure to the dynamic world of development and construction. Depending on your career aspirations, there are opportunities to progress into aftercare, project management, or people management.

If you are an organised, detail-oriented professional with a passion for customer service and a background in property, this is an excellent opportunity to grow your career in the property development industry.