Newcastle - Helpdesk Engineer - £25 -28K

Newcastle - Helpdesk Engineer - £25 -28K

An established client of ours in the Technology sector are looking for a 1st line Helpdesk Engineer to join their internal IT department, on a permanent basis. The successful candidate will be responsible for providing technical support and maintenance to all clients IT assets and systems. A key part of the role is to ensure that we deliver exceptional customer support at all times whilst ensuring fault resolution in line with our clients SLA obligations.

This is an office based role in there Newcastle office.

Roles & Responsibilities :

• fault finding and troubleshooting skills
• Excellent communication skills
• Detail focused and able to maintain accurate ticket notes and documentation
• MS365, Server OS, Desktop OS
• VoIP telephony
• WAN/LAN troubleshooting
• VLANs
• Experience working for an MSP

This is an excellent opportunity for an enthusiastic and passionate 1st line help desk enginer to join a successful organisation. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration!

If you'd like more information about the role, please contact Jasmine Brady for more information on / email your CV to

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