Night Concierge, Canary Wharf - Luxury Residential

Our client is currently seeking an experienced Night Concierge to join the team at a luxury development in Canary Wharf.

The shift pattern will be 3 nights on and 3 nights off with working hours 7pm - 7am.

Salary £27,000 per annum

Main duties:

• Deliver excellent customer service to all residents.
• Greet all residents professionally and courteously.
• Proactively anticipate resident's needs.
• Aid and engage with all guests/residents and colleagues within the development.
• Always act as an ambassador for the company.
• Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
• Verify all visitors, suppliers and contractors.
• Maintain a secure and safe environment for all residents by undertaking guest verification, conducting security checks throughout the building, and undertaking period review of CCTV system.
• Completing daily checks and procedures of leisure facilities, with training provided.
• Carry out regular building checks and log/report any maintenance that is required through the correct channels.
• Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
• Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
• Ensure the communal areas are always kept clean, tidy, and presentable.
• Report any incidents, problems, or complaints to the appropriate manager in a timely manner.
• Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing.
• Complete the am/pm/overnight operational reports and handover and report any operational issues

Requirements:

• Experience in a residential environment or high end hospitality
• Confidence working independently, this is a lone position.
• Reliable and good timekeeping.
• Immaculate presentation.
• Strong written and verbal communication skills in English.
• Have excellent communication skills.
• Experience in the highest level of customer service.
• Be able to demonstrate initiative.

The successful candidate will be willing to undergo a DBS check prior to employment.

Please allow up to 2 weeks to hear back from us, if you are not contacted within this time, please assume you have been unsuccessful.