Night Concierge

Night Manager Role / Concierge.

PLEASE NOTE:THIS IS A LIVE-IN ROLE. YOU'LL HAVE YOUR OWN STUDIO APARTMENT WITHIN THE HOTEL (NO BILLS)

Job Summary

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. FREE ACCOMODATION - Studio apartment within the hotel (no bills)

Salary and hours

Up to £20,000 per annum

Hours 17.00pm to 22.00 pm 6 days a week. On call 22.00pm to 08.00 am

Holiday: 28 days paid holiday Pension: Employer pension contribution

What will I be doing?

As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that our Guests have an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards

• Serve as a point of contact for Guests • Complete Night Audit duties

• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel

• Manage, record and promptly resolve issues or emergencies that arise

• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area

• Act in accordance with all security and emergency procedures and manage the instigation of these, as required

• Compile adequate handover to Early staff / Duty Manager

• Act in accordance with policies and procedures when working with front of house equipment and property management systems

• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail

• Good level of IT proficiency

• Excellent leadership, interpersonal and communication skills

• Accountable and resilient

• Commitment to delivering a high level of customer service

• Ability to work under pressure • Excellent grooming standards

• Flexibility to respond to a variety of work situations

• Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities:

? Previous experience in the hotel industry

? Previous experience with Front Office Management Systems

? Previous experience with cash handling