About the role::

• £28,000 per annum
• 4 on, 4 off shift pattern (7pm - 7am)

About you:

• Previous experience as a Concierge or in luxury hospitality (hotel or residential)
• Strong customer service and communication skills
• A polished, professional, and personable approach
• Ability to remain calm under pressure and resolve issues proactively
• Immaculate presentation and a keen eye for detail

What You'll Be Doing:

• Providing a warm and professional welcome to residents and visitors
• Handling resident enquiries efficiently and discreetly
• Coordinating deliveries, reservations, and resident services
• Liaising with contractors, security, and housekeeping teams
• Ensuring the smooth running of the lobby and communal areas
• Maintaining the highest levels of discretion and confidentiality