· Welcoming guests, contractors and visitors and dealing with their queries.

· Answering the phone, emails and all sort of correspondence.

· Arranging transport for residents and guests.

· Responding to complaints or concerns and finding an appropriate solution.

· Parcel management.

· Being a strong support for management and all the team.

· Making sure that the concierge area is clean and tidy at all times.

· Able to give a clear and concise handover at the end of the shift.

· Being aware of all of the health & safety protocols.