Night Reservations Agent

Role: Overnight Reservations Agent
Location: London
Salary / Rate of pay: From £13.25 per hour

Platinum Recruitment is working in partnership with a popular hotel in the heart of London and we have a fantastic opportunity for an Overnight Reservations Agent to join the team on an initial 3 month contract basis that does have the potential to lead to permanent.

What's on offer:

• Competitive salary with night premium
• 4 nights on / 4 nights off
• 12-hour shifts
• 8pm to 8am
• Can be flexible with 1 day hybrid

Key Responsibilities:

• Manage incoming calls, emails, and online bookings efficiently and professionally
• Process reservations accurately, ensuring all guest requirements are met
• Provide detailed information about room types, rates, and hotel amenities
• Upsell room upgrades and additional services when appropriate
• Handle guest queries and complaints with tact and diplomacy
• Maintain up-to-date knowledge of promotions, special offers, and local events
• Collaborate with other departments to ensure smooth operations
• Prepare daily reports and handover notes for the morning shifts

Requirements:

• Previous experience of hotel reservations
• Ability to work independently and maintain focus during night hours
• Flexibility to work weekends on a rotation basis
• Exceptional customer service and problem solving skills
• Attention to detail and accuracy
• Strong organisational and multi-tasking skills
• Opera Cloud is desired or Opera PMS essential

Sound like the role for you? Then we would like to hear from you!

Click Apply Now and one of the team will in touch to discuss this Overnight Reservations Agent role in London

Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation.

Consultant: Helen Davies
Job Number: NIGHTRES / INDCARE
Job Role: Overnight Reservations Agent
Location: London

Platinum Recruitment is acting as an Employment Business in relation to this vacancy.