Night Resident Services Assistant - Wellesbourne

Purpose of the Role

To provide onsite lettings and property management services to a build residential development comprising 229 apartments in Preston Park, Brighton.

To ensure a high level of customer service is provided to residents at all times, all statutory H&S requirements are met and engage with residents to create a sense of community within the building. Ensure the safety and security of the development is at the fore front of your mind, all issues are dealt with swiftly and in a professional manner.

Key Responsibilities

• Welcoming visitors and residents to the scheme whilst providing first class customer service at all times
• Ensuring the front desk is manned at all times and is presented to a high standard
• Monitoring the resident services email inbox and actioning requests and enquiries as required
• Creating a community feel through communication, events and innovations
• To act as first point of call for residents to report maintenance issues
• Ensuring up to date resident communication via various channels including social media
• Co-ordinating all contractor appointments and logging issues in order that required service levels are attained
• Carrying out regular inspections of communal areas and apartments
• Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
• Following up on lettings enquiries and undertaking apartment viewings
• Ensuring all leasing trackers are up to date showing apartment availability, number of viewings etc
• Meet and greet with new tenants; providing Welcome Packs and new tenancy information where required
• Completing check in and check out reports
• Complete regular buildings walks to ensure there are no Health and Safety issues evident or any security concerns. Highlighting any issues to your Line Manager and taking the appropriate action at the time.
• Undertake relevant compliance checks as required by the Resident Services Manager such as apartment water flushing, fire doors check etc
• Assist in maintaining the documentation on the Savills Compliance systems
• Completing any special projects as required

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.

Skills, Knowledge and Experience

• Strong interpersonal skills
• Proactive and dynamic taking ownership of all of core duties
• Accuracy and attention to detail
• Excellent communication skills displaying sensitivities to and understanding of residents’ needs
• Ability to handle multiple tasks
• Competent in using, Word and Outlook
• Flexible and cooperative at all times, working as a member of a Team
• Understanding the importance of achieving deadlines and ensuring quality output
• Use initiative and take responsibility for providing solutions
• To ensure confidentiality and security of all business, client and customer documentation/information
• Well-groomed and of smart appearance
• Dynamic approach, problem solving, well organized and ability to work well under pressure
• SIA Security Guarding licence is essential

Working Hours - 4 on 4 off (12 hour shifts) – 8pm to 8am (incl. bank holidays)

Salary - DOE £25,550 - £26,000. 10% discretionary bonus (pro rata)

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Please see our Benefits Booklet for more information.