NOC L2 Service Engineer

Overview of the role
The 2nd Line NOC team provides service, support, and management capabilities to the Defence Information Infrastructure within Integrated Space Solutions (ISS), from delivery into live service, providing all aspects of continued management of the live infrastructure though to close down

Responsibilities
The responsibility of the NOC L2 Service Engineer includes utilising people, process and tools from across the technical service disciplines and the service delivery area to support live service and the implementation of design change.
The role holder is required to implement technical service solutions as a response to design changes, raised incidents and problems. This will include analysis and planning but will require a strong focus on organising, delivering, monitoring and controlling elements within the reporting path and driving continuous development of people and continuous service improvements.
Operating within the service desk escalation path the role is responsible for the delivery of multiple service elements and as such, it is critical that communication is fluent and can influence the decision making process to achieve the desired goals. This includes managing resources, expectations, perceptions and propagation of knowledge.
The nature of services at this stage of engagement, as the last escalation point with continual hands on access to the live environment often requires that the Senior Network Engineer contributes to the development of the service offering such that it can be delivered in the live environment. The incumbent will be a key contributor to policies and principals that bring about the successful delivery of the service.
Provide technical assistance and instructional documentation to other Resolver Groups within the wider Service Operations as well as to the 3rd line network engineers within the NOC.
Provide an interface to other technical stakeholders within projects including Architects, other engineering disciplines, and sub-contractors.
The team is the single point of contact for technical conference bridge calls, which are arranged to resolve incidents 24/7. This would include acting as the NOC liaison with other technical groups, from Architects through to 1st line support on 3rd party applications.
Accountable for the performance of the technical and operational service elements that are delivered.
A large portion of the role is focused on orchestrating the application of investigating critical issues, during which the role holder will regularly function as the technical representative of the NOC on behalf of Business to the wider community, including the customer and business partners, at times without direct support.

Skillset & Experience
Essential
* Strong Technical competence in Networking, with a strong understanding of other technologies, such as Windows, SAN, Security, Virtualisation.
* Strong skills in interpreting and producing, and tracking technical documentation.
* Strong communications skills within the department to provide confidence and direction to peers
* Ability to plan, prepare and organise large scale implementation, over a period of several months.
* Ability to communicate effectively written and verbally with stakeholders at all levels, from end users to project managers, and architects. Including providing information which will support and influence the decision-making process within the service management internal and external environments.
* Show confidence and initiative, drawing on a sound technical knowhow, organisational, communication and diplomatic skills, to serve as a strong foundation for Service delivery within the Service Environment.

Preferrable
CCNA Network Accreditation or knowledge and understanding of Cisco Networks

Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.