Office Manager

Role:

An exciting opportunity to join a rapidly growing, ambitious new UK housewares company, with the full backing and support of our well-established overseas head office. Based in Ascot, in a small team, with a relaxed but hard-working atmosphere. There is plenty of opportunity for the right candidate to grow with the company.

Role objective:

To provide full Office Management and Sales support to the sales team and wider business. This is a varied but rewarding role; ideal for someone who enjoys multitasking and delivering first class client service.

Key Responsibilities:

• Sales Support: End to end order processing. Management of customer order database. Working with sales team to provide insight and data analysis. Ownership of forecasting file and overseeing stock management. Regular liaison and management of fulfilment warehouse. Maintaining strong relationships with customers and freight companies for effective tracking of orders and delivery status. Communicating frequently with warehouse to ensure accuracy of orders and stock control. Overseeing and managing return shipments and shortages.
• Shipping: Oversee and manage all export and import shipping and delivery processes. Coordinate with various internal and external departments to ensure timely deliveries. Ensure compliance with company policies and shipping legislation. Prepare and manage all necessary shipping documentation. Manage relationships with logistics service providers and freight forwarders. Resolve any issues that may arise during the shipping process.
• Accounts: Analysing and verifying supplier invoices. Processing and creation of customer invoices and credits.
• Marketing: Work with marketing team to manage UK requirements and contribute to marketing tactics and social media. Assisting with organisation of trade Shows. Maintaining asset database.
• Customer Services: Management of customer communications in timely and efficient manner.
• Office Management: The usual general duties required for the smooth and efficient running of an office. Organising required office meetings, preparing reports and taking minutes.
• HR: Management of UK team holiday tracker and absence.

Person specification:

• Previous office management/fast-paced sales administration experience essential.
• Expert in Microsoft packages including Excel, Word, Outlook with the ability to pick up new software quickly.
• Experience in international shipping and/or logistics.
• Precise attention to detail and a commercial mindset.
• A professional manner, articulate with strong verbal and written communication skills, ability to work effectively with individuals at all levels.
• High efficiency, organisational and time management skills with ability to multitask and work under pressure.
• Ability to prioritise workload and work independently without instruction.
• Team player with flexible, can-do attitude.
• A foreign language French/German/Dutch would be beneficial.