Online Fulfilment Manager

Established in 1969, The Original Factory Shop brings big brands at bargain prices to your local high street.
With stores nationwide, our colleagues work as one team and always have fun to bring our customers the thrill of a bargain. We care about our customers and colleagues and strive to get the job done; brilliantly to bringing you best big brands with up to 70% off across fashion, beauty, home & more.

We currently have an exciting opportunity for an Online Fulfilment Manager. Based in Northallerton, and working closely with our Support Centre, you will be responsible for accurately and efficiently fulfilling online shopping orders and meeting our customer’s expectations.

Responsibilities:

•    Build strong stakeholder relationships business wide ensuring cross functional working where possible and relevant.
•    Have a flexible Management style and can-do attitude to approach tasks.
•    Be accountable for owning and delivering objectives including compliances, reducing costs and driving productivity.
•    Be able to plan, organise and deliver against volume forecast.
•    Deliver a brilliant customer experience whilst achieving budget KPI’s.
•    Develop plans to foster business opportunities.
•    Ensure that the Northallerton Fulfilment Centre is always fully compliant with trading standards and H&S legislation. 

Requirements:

•    Experience in a Managerial/ Team Leader role.
•    Retail background or experience in a similar position. 
•    Proficient in Microsoft Excel and other Microsoft programs.
•    Work with efficiency accuracy and pace.
•    Collaborative with great communication skills. Building relationships is key, working across various functions and stakeholders.
•    Versatile. Ready and willing to learn new warehouse management systems and reporting tools for online orders.
•    Commercially insightful. You have a successful track record in the achievement of targets and objectives, with an ability to stay ahead of competitors and deliver excellence.
•    Focused and self-motivated.

Benefits of The Original Factory Shop:

•    31 days holiday (inc Bank Holidays)
•    Birthday day off
•    Colleague discount including online
•    Contributory pension scheme
•    Employee Assistance Programme
•    Free life insurance