Onsite Engineer

The role of OnSite Engineer within CDW Field Service Engineering is to provide onsite services for BAU and various ad-hoc engagements. Deliver onsite services to a specific customer on one or multiple sites within the contract.

The OnSite Engineer will Provision on-site basic hardware support, PC and Laptop imaging, Helpdesk, Desktop support, VC Support, Printer support, Installations, move and changes, and 1st / 2nd line support.

Be eligible for Security Clearance and adhere to CDW policies.

Flexibility - Travel required

KEY RESPONSIBILITIES

• Deliver On-Site services for a CDW client; Providing technical support for the End User Technology environment involving desktop computing and corporate IT services.
• Capable of working independently and remotely on a wide range of products; Required to perform on site installations and troubleshooting on a wide range of products in a software or hardware environment.
• Ability to follow documented procedures provided by either CDW or Customer; Ability to respond to changes in procedures even in circumstances where documentation has not been updated. Ability to make necessary changes to procedures and documentation for the benefit of the team as a whole.
• Committed to own personal development; Actively contributing to management appraisals and training. Seeking opportunities to grow and develop skill sets in accordance with own personal ambitions and organisational need.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

QUALIFICATIONS, SKILLS AND EXPERIENCE

• Demonstrable skills and knowledge in relevant technology area
• College, University or Professional certifications
• Likely already holds one or more of:
  
  • CompTIA A+/N+
• May have, or be studying towards, one or more of:
  
  • MCDST
  • ITIL Foundation v4

ESSENTIAL ATTRIBUTES

• Positive attitude and influence to others, a real 'TeamPlayer’
• Methodical and quality-minded with a right-first time approach to all work.
• Passionate, professional, with a 'can-do’ attitude at all times
• Communicates honestly, openly, and consistently well showing attention to detail and remaining calm and patient when under pressure.
• Ability to recognise when to request support
• Works on own initiative, or as a team, towards agreed common goals.
• Open, honest, and approachable at all times.
• Flexible about working hours and work locations; prepared to travel.
• Punctual, reliable, and well presented

ABOUT CDW

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

CDW prides itself on being 'People Who Get IT’ and 'People who get People’. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.