Operational Account Manager (Health Sector) - Field-Based

Nationwide | Competitive Salary + Benefits

Profectus Recruitment is proud to be partnering with a leading provider of medical equipment services to the public sector. We are seeking an experienced Operational Account Manager to oversee key client relationships, ensuring high-quality service delivery and contract growth.

The Role:
As an Operational Account Manager, you will play a crucial role in managing customer relationships within the public sector. You will be responsible for overseeing medical equipment service contracts, ensuring compliance with industry standards, and identifying opportunities for improvement and growth.
This is a field-based role, requiring a high degree of autonomy and strong technical knowledge in medical equipment maintenance and management.

Key Responsibilities:

• Maintain and develop relationships with existing clients, acting as the primary escalation contact.
• Oversee contract retention and service delivery, ensuring compliance with SLA agreements.
• Manage CRM systems, ensuring data integrity and accurate customer records.
• Support new business initiatives and assist in bid strategies.
• Liaise with third-party suppliers for spare parts and contract quotations.
• Investigate and report incidents involving medical devices.
• Work closely with commercial, operations, and customer experience teams to drive service excellence.

What We’re Looking For:

• Technical Expertise - Extensive knowledge of medical equipment function, maintenance, and regulatory standards.
• Customer Focus - Strong relationship management experience within the public sector (NHS experience desirable).
• Commercial Acumen - Ability to identify business opportunities and contribute to contract growth.
• Problem-Solving Skills - Experience investigating adverse incidents and implementing solutions.
• Leadership Ability - Experience in managing and mentoring teams.

Requirements:

• Extensive experience within the healthcare/medical equipment sector.
• Managerial experience within a similar environment.
• Recognised degree-level qualification in Engineering or Clinical Services.
• Experience working with senior NHS clinical staff is highly desirable.
• Strong IT skills, including Microsoft Office (Advanced Excel preferred).
• Full UK driving licence and willingness to travel nationwide.
• Must be eligible for DBS Enhanced Disclosure.

Please send your latest CV across for an immediate response....