Operational Readiness Senior Associate

Join us as an Operational Readiness Senior Associate

• Take on a critical role defining and realising fantastic solutions, processes, benefits and new opportunities to deliver to our stakeholders
• You'll be working in a vibrant, forward looking team and helping us to shape the future of our business
• It’s a great chance to hit the ground running and make a tangible impact on our function

What you'll do

In your new role, you’ll be managing the analysis of complex cross franchise and pan bank requirements, while capturing, validating and documenting business and system requirements and making sure that they are in line with key strategic principles. In the course of your work, we’ll also look to you to build, manage and maintain a positive working relationship with stakeholders and third party suppliers across multiple franchises and functions.

You’ll also:

• Create and maintain documentation, as well as support controls and quality assurance for key stakeholders and suppliers
• Identify and support cut-over and implementation tasks
• Trace and link business requirements to future state design
• Have knowledge of at least one relevant operational area in card operations, financial crime, payment operations, banking operations, lending
• Be aware of banking operations requirements and regulations applicable for a Business Current Account, Retail Current Account, Savings and Lending

The skills you'll need

We're looking for someone with a background of delivering business analysis in a technology or IT function. You’ll have an analytical mindset, with strong organisational skills and the ability to prioritise your work.

You’ll also need:

• Excellent communication and interpersonal skills to build relationships with internal stakeholders and customers
• Experience in process mapping and documentation creation in standard formats
• Experience working in an agile environment and with tools like Jira/Confluence