Operational Risk Support Manager

A great career opportunity has arisen within our team as an Operational Risk Support Manager.

As the Operational Risk Support Manager your focus will be on operational resilience and continuity of all important business services and functions to align and meet regulatory expectations and milestones. Defining, managing, improving, maintaining and updating Operational Resilience processes, systems, monitoring, MI reporting capability including review and upkeep of all framework documents and Policy for the Group.

Collectively we are responsible for ensuring all group companies are in compliance with relevant laws and regulation, and that appropriate risk identification, mitigation and monitoring measures are in place; both guided by the goal of adding value to improve the operations of the group and enabling the group to achieve its objectives. The teams add value through helping improve the internal control system; bringing a rigorous approach to evaluating and improving the effectiveness of risk management, control and governance processes.

Job title: Operational Risk Support Manager

Location: Liverpool/ Hybrid

Salary: up to £60,000 DOE

Working hours: Monday to Friday, 9am to 5:30pm

What you will be doing:

• Continually enhance the existing Operational Resilience framework and ensure it is fully embedded
• Develop relationships with all functional business areas to continually identify, map and set impact tolerances for all Important Business Services
• Ensure Quality Investigations are conducted with focus on performance improvement and risk reduction, in alignment with Quality Management System requirements and governing regulations
• Liaise with all IBS owners to develop effective and documented Operational Resilience and Business Continuity plans
• Engage, support and challenge business leaders on identification of important business functions and needs to support roadmap to compliance and beyond
• Support the COO in aligning all Operational Resilience and Business Continuity planning, initiatives and goals with operational, departmental goals, timelines and capabilities.
• Plan and co-ordinate the audit requirements for outsourced 3rd party services in line with regulatory requirements.
• Prepare and submit documents and evidence for audit requirements as they arise.
• Be able to successfully secure engagement from company SMEs/IBS owners and other participants
• Oversee and support the delivery and detailed documentation of scenario testing, including articulating results to senior stakeholders.
• Taking ownership for designing and delivering short training sessions which will embed awareness and understanding of our operational resilience strategy.
• Facilitating at least on an annual basis the review of Operational Resilience framework in line with regulatory requirements, including a review of the Operational Resilience Policy.
• Provide monthly and quarterly risk metrics to the COO and own and manage risks identified for Operational Resilience.

What we are looking for:

• Background and experience in implementing operational resilience or business continuity regulatory improvements.
• Someone who has performed a similar role in a highly technical, data driven environment
• Have experience of dealing with OpRes implementation in on premise, and cloud based/SAAS, PAAS solutions
• Comfortable effectively delivering projects, determining appropriate reporting and procedures as needed
• Experience in risk assessments, identifying and quantifying risks, testing risk controls.
• Tenacity to investigate areas of concern across all business functions
• Strong reporting skills, able to present and communicate in required settings
• Good at cultivating relationships with stakeholders, building trust that facilitates an open mindset and free exchange of information

Desirables:

• Experience managing an Operational Resilience/Risk/BCM function, preferably within the insurance industry
• Good working knowledge, and ideally implementation, of resilience industry standards: (BCM) ISO22301, (Tech/Res/DR) ISO27031, (Crisis Management) BS11200, (Organisational Resilience) ISO22316.

About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching in house you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Generous Company Pension Scheme
• A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
• A wide network of mental health first-aiders.
• Our very own reward and discount platform "Your tomorrow"
• Fresh fruit Deliveries twice a week
• £250 Refer a friend bonus
• Cycle to work scheme
• Free eye test vouchers and a contribution towards the frames
• Regular Employment Engagement including ongoing competitions with fantastic prizes
• Charity fundraising events

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.