Job Title: Operations Administrator

Contract: Fixed term for one year, renewal subject to funding.

Hours: 0.6 FTE (21 hours per week).

Salary: £25,000 FTE (£15,000 per annum for 21 hours per week)

Responsible to: Operations Director

Location: Llandudno Junction, Conwy.

About the role

Thanks to the generosity of our funders, we are seeking an experienced, organised and proactive administrator to contribute to the smooth running of our small, dynamic and busy charity. Working closely with the Operations Director, the post holder will be responsible for carrying out day to day operational administrative tasks (including communications, HR, facilities, finance, compliance and contract management), coordinating projects and recording, monitoring and reporting data. The Operations Administrator will also be required to manage relationships with a range of stakeholders, including the legal team, board members, community organisations, funders, policy makers and government bodies.

About North Wales Community Law

Our vision is that everyone in North Wales has access to the services and expertise they need to uphold their rights, fight inequality and challenge injustice.

North Wales Community Law is an independent, not-for-profit legal charity committed to alleviating poverty, promoting equality, and helping everyone create a fairer and more just society. We do this by providing free, community based legal advice on issues affecting the day to day lives of people living in North Wales, using the law as a tool for social change, and sharing knowledge and skills across the legal and charity sectors.

Since opening our doors in 2023 we’ve provided expert legal advice to people in need who would otherwise have no access to justice. We’ve formed innovative collaborations with grassroots organisations supporting individuals, and with national charities challenging public bodies. We have established a national profile across Wales and the UK, championing the legal rights of people in North Wales who are marginalised through poverty, discrimination, or disadvantage. A recently awarded legal aid contract for housing and Welsh Government funding put us in a strong position to challenge injustice and inequality for the communities we serve.

Duties:

• Assist with the delivery of NWCLs communications plan, updating social media, uploading content to the website, and disseminating regular updates to different audiences.
• Assist with the set up and coordination of meetings and events, including diary management, venues, travel and accommodation, minute taking and other logistics.
• HR administration, including sending out recruitment packs, liaising with potential new staff and volunteers, maintaining personnel files and monitoring key dates.
• Maintain NWCLs facilities for staff and volunteers, keeping up to date and accurate records of assets (laptops, mobile phones), obtaining quotes, arranging repairs and liaising with suppliers. Purchasing stationary and other resources as and when needed within set spending thresholds.
• Process invoices and expenses claims in an accurate and timely manner, maintain financial records to assist with the accurate and timely monitoring and reporting of income and expenditure.
• Set up and maintain processes to gather key data, providing accurate and timely information for inclusion in media content, funding applications, and reports for senior staff, the board and funders.
• Update and assist with the implementation of organisational policies and procedures that comply with funders, regulators and the Charity Commission.
• Maintain our commitment to continuous improvement by regularly reviewing and developing our administrative processes, increasing effectiveness and efficiency.
• Actively contribute to internal meetings, including cascading learning.
• Support your own and team’s wellbeing and encourage a positive working environment.
• To carry out such other duties as may be required.

Person Specification:

Essential

• Previous administration experience in a fast paced environment
• Close attention to detail and a commitment to accuracy
• Excellent verbal and written communication skills
• Proficiency in IT systems, using SharePoint, Teams and Office365
• Basic knowledge of financial processes and systems
• Highly organised with the ability prioritise competing tasks and meet deadlines
• High integrity, able to handle sensitive and confidential information with tact and discretion
• A proactive, problem solving approach with a commitment to providing a high-quality administrative support.

Desirable

• Experience of working in the charity sector
• Proficiency in social media, with a good working knowledge of common platforms (Facebook, X / BlueSky, LinkedIn, Instagram)
• Experience using client management systems (Advice Pro), accounting software (Xero) and design software (Canva)
• Ability in written and spoken Welsh.

To Apply

Please email, with the job title in the subject line, attaching:

• An up to date CV
• A covering letter, describing how your skills, qualities and experience meet the requirements set out in the Job Description
• A completed Equality Monitoring Form

The deadline for applications is midnight on Sunday 11th May 2025.

Interviews will be held in person in Llandudno Junction on Wednesday 14th May 2025.

We recognise the value of diverse perspectives in our work and encourage applications from people of all backgrounds, communities, identities and experiences, including those with personal experience of the inequalities and injustices we seek to address.

Teitl y Swydd: Gweinyddwr Gweithrediadau

Contract: Cyfnod penodol am flwyddyn, adnewyddu’n amodol ar gyllid.

Oriau: 0.6 cyfwerth â llawn amser (21 awr yr wythnos).

Cyflog: £25,000 cyfwerth â llawn amser (£15,000.00 y flwyddyn am 21 awr yr wythnos)

Yn atebol i: Cyfarwyddwr Gweithrediadau

Lleoliad: Cyffordd Llandudno, Conwy.