Operations Analyst

Operations Analyst

Speciality Insurance

£Excellent + 15% bonus + Excellent Benefits

Hybrid / London

Do you have a background working within process improvement?

Join us and play your part in something special!

The opportunity:

We have an exciting opportunity for an Operations Analyst to join the team in our London office. The Operations Analyst will be part of a small team who work with key stakeholders across Wholesale Underwriting, Claims, IT and Data to implement a process improvement framework for strategic change and identify opportunities for incremental improvements within existing processes.

The division is comprised of three underwriting divisions (Marine & Energy, International Casualty and Professional Financial Risks), as well as an award winning claims team, operations, portfolio development solutions and strategic business development. We have staff around the world with a significant presence in Asia and the US, in addition to the hub in the London market.

Operations is going through a period of change, shifting from focusing on traditional processing activities to a 21st century operating model that will position the company for future scalable growth. Operations comprises three functions: Underwriting Support Services, Governance & Delegated, and Operations Analysis.

What you'll be doing:

• Support the Operations Director in delivery of the operations strategy
• Work with the Wholesale underwriting, claims and support teams to find opportunities for process improvement
• Work with internal delivery teams and external vendors to deliver agreed measurable process improvements
• Develop and maintain operational KPIs
• Support Operations with business issue analysis and resolution
• Conduct and support regular process review activities, updating documentation where necessary and communicating across teams. Support the delivery of international projects by coordinating Wholesale operational activities e.g. Operational resilience, BCP, Enterprise workflow
• Be aware of new methodologies, tools, and technical developments (RPA, AI) which support process efficiency and effectiveness.
• Attend Lloyd's Blueprint 2 and other related market forums to ensure the business is up to date on the latest market developments, can plan accordingly and has a voice on changes that impact the business.

Our must haves:

• A track record of process improvement
• Experience or qualifications in Lean Six Sigma methodologies would be beneficial
• A strong ability to communicate clearly to both technical and non-technical audiences, with the ability to influence a variety of stakeholders
• A hands-on approach, with high energy levels and self-motivation
• A familiarity with Sequel systems (including Eclipse), Alteryx and Docosoft (claims management system) would be beneficial
• Experience within Insurance, in particular the London Market, would be useful but not essential

What's in it for you?

• A great starting salary plus annual bonus & strong benefits package…
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part?

Choose 'Apply Now' to fill out our short application, so that we can find out more about you.