Operations Executive

• Annual Salary: £24,000 plus bonus
• Location: Potters Bar
• Job Type: Permanent full time
• Office Hours: Thursday to Monday: 8am to 5pm/9am to 6pm/7am to 4pm.  Tuesdays and Wednesdays off with Saturday and Sunday working which will be WFH once you are established

We are looking for an Operations Executive to join a fast-paced and progressive business located in the Potters Bar area.

This role requires a strong work ethic, adaptability, attention to detail, and the ability to work within a team.

The successful candidate will be a key player in maintaining the company reputation as a customer-first business operating at the highest ethical standards.

• Support the Head of Logistics to ensure jobs are allocated efficiently and effectively.
• Manage customer interactions, enquiries, and bookings while upholding the company’s values.
• Proactively support the Sales function by taking bookings and driving revenue.
• Resolve customer queries and complaints promptly.
• Assist Partners with job-related issues.
• Contribute to Quality Assurance Processes to monitor business performance and standards.
• Participate in Business Reporting and Compliance processes.
• Document and implement new processes as needed.

• Manage client communications across various channels, including web chat, email, and phone.
• Process bookings, job amendments, and cancellations in alignment with business terms and conditions.
• Monitor fleet capacity and ensure all time slots are met, communicating any changes to customers.
• Cleanse jobs and ensure they are accurately described before assignment.
• Support Collection Partners with job-related issues and ensure compliance documentation is received.
• Log and manage customer complaints, gather feedback, and maintain high customer satisfaction.
• Monitor and respond to online reviews and support carrier performance review processes.
• Review completed jobs and support internal quality assurance processes.
• Identify and resolve operational process gaps and keep the operations manual up to date.

• Experience in an operations role is desirable.
• Strong interpersonal skills and the ability to multitask.
• Degree in a business-related subject is desirable.
• Proficiency in MS Office suite.