Operations Manager - World class office services

Are you ready to take charge of a dynamic operational environment where every day brings new challenges and opportunities for growth? Our client is seeking a highly motivated and skilled Centre Manager to join their team. As a Centre Manager, you will be at the forefront of ensuring operational excellence, maintaining high standards, and fostering strong client relationships.

A background in operations, facilities, hospitality and or luxury brands would be favourable but what is key is a high level of service delivery within a fast-paced environment.

Key Responsibilities

• Conduct regular client service reviews to maintain high service levels
• Address client complaints promptly and effectively
• Manage pre-move-in and pre-move-out meetings with clients, overseeing associated tasks and inventories
• Take responsibility for revenue budgeting and conduct full reviews of profit and loss (P&L) statements
• Oversee pre-billing checks, dilapidations, and deposit returns
• Manage billing, debt chasing, and other financials with clients
• Assess resources within the centre and ensure operational efficiencies
• Conduct audits across health and safety, fire, and other risk assessments
• Review and enhance all internal operational processes, continually assessing the centre and making recommendations for improvement
• Learn and understand the terms and conditions of client contracts
• Raise basic license agreements and service agreements on our client management system
• Review facilities documentation and maintain accurate record-keeping
• Report directly to the operations director on site performance and operational matters
• Attend viewings from an operational perspective

Qualifications and Requirements:

• 5+ years of operational experience in a client-facing industry
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Strong organisational and communication skills
• Proficient in H&S regulations and facilities management
• Ability to excel in a fast-paced operational environment, adapting quickly to changing demands
• Comfortable with multitasking and flexibility, as no one day is the same
• Desire to build a career in an environment that requires continual growth and learning
• Our client welcomes applicants with transferable experience in other industries and will provide support and guidance for all aspects of the role

Joining our client means embracing a path of career growth in a dynamic and supportive work environment. Enjoy fully paid training opportunities, social events, and an annual bonus based on performance. If you're seeking a role that offers both professional growth and a vibrant workplace, this is the perfect opportunity for you.

Love Success is acting as an Employment Business in relation to this vacancy.