Operations Manager

Location: Blackpool, hybrid working available
Type: Full-Time
Salary: negotiable up to around £50,000 plus comprehensive benefits package

Our client is a leading wealth and Investment management firm dedicated to providing exceptional service and innovative solutions to their clients. We are looking for a talented individual to join their team as the Operations Manager for the Payment Control and Investigations team.

We are seeking an experienced and motivated Operations Manager to lead and manage the Payment Control and Investigations team. The successful candidate will ensure that day-to-day functions are completed efficiently, prior to deadlines, and in compliance with legal, regulatory, and company procedures.

• Operational Management:

  • Ensure real-time escalation of operational risks, incidents, and errors to Head/Deputy Head of Operations.
  • Identify and implement workflow improvements to enhance processing efficiency, including automation and system development.
  • Ensure accurate daily and monthly income payments through automated processes.
  • Review and amend outgoing payments to comply with country-specific requirements.
  • Ensure all payment requests are authorized appropriately and processed timely.
  • Monitor payment queues to meet currency deadlines and authorize payments as needed.
  • Manage cheque payments and deposit processes.

• Team Leadership:

  • Coordinate tasks and delegate responsibilities to ensure smooth team operations.
  • Distribute workload to maintain high standards of work.
  • Conduct annual and interim performance reviews, set performance goals, and manage team absences.
  • Encourage and develop team members through mentoring, training, and coaching.
  • Provide ongoing feedback and document performance reviews.

• Technical and Compliance:

  • Perform daily Nostro reconciliations and direct debit mandate reconciliations.
  • Resolve internal and external queries professionally.
  • Ensure departmental procedures are reviewed and updated biannually.
  • Maintain knowledge of industry trends and regulatory changes.
  • Undertake and complete all assigned e-learning and CPD.

• Technical Expertise:

  • Solid experience in wealth management or banking operations with a focus on people management.
  • In-depth knowledge of Avaloq, SWIFT, IGT, and BACS processes.
  • Proficiency in Excel and Word.

• Regulatory Awareness:

  • Strong understanding of UK and International banking regulations.
  • Adherence to all relevant policies and procedures.

• Core Skills:

  • Attention to detail and accuracy.
  • Ability to work calmly under pressure and meet daily deadlines.
  • Strong problem-solving skills and adaptability.
  • Excellent communication, influencing, and interpersonal skills.
  • Proven ability to motivate and manage a team effectively.
  • Strong organizational skills and the ability to build relationships internally and externally.

• Competitive basic salary of up to £50,000
• This is an exceptional opportunity to join a highly regarded wealth management business that will allow you to progress your career in the future.
• You will be supported to undertake all financial planning exams.
• Competitive basic salary, negotiable depending on experience
• Pension, PMI, Income Protection, Flexi Benefits
• 25 Days Holiday plus Bank Holidays
• Hybrid working, minimum 3 days per week in office - as a managerial role it will be part of your duties to make sure you are in the office when required
• Working hours are 8:30-5pm, 37.5 hrs/ week