Operations Manager

My client in Plymouth is looking for an experienced Operations Manager to join their growing team.

What You'll Do:

As their Underwriting & Completions Manager, you'll be at the forefront of their operations, ensuring that their teams exceed expectations and deliver exceptional results. From managing performance and providing support, to implementing effective processes and procedures, you'll play a vital role in driving success.

They are looking for someone like you to take charge and lead their cross-functional teams to success. This isn't just a job – it's an opportunity to make a real impact and shape the future of their organisation.

Key Responsibilities:

• Managing and supporting the Underwriting & Completions Team, to achieve and exceed SLAs and KPIs through effective communication, motivation, and transparency.
• Ensuring your team are adhering to all internal procedures and regulatory requirements.
• Conduct 121s, PDP & Probation reviews, and yearly appraisals within your team. To identify areas of improvement, development, and success.
• Continuously improve upon & design effective process & procedures for the team to adhere to. Supporting with minimising risk events & poor audit outcomes.
• Assist the Training team with implementing effective & relevant training programs, recording sessions & ensuring team participation & affirmation.
• Effective performance management through celebrating successes and holding individuals accountable and where needed adhering to HR policy/processes.
• Responsible for collating and analysing M.I for the team and department using this to make data driven decisions.
• Reporting Monthly KRIs to Compliance department.
• Foster a collaborative, engaging, and comfortable working environment in which people feel safe and respected. Mediating any interpersonal issues within the team and managing behaviour in line with HR policies/processes.
• Lead by example and consistently demonstrate role model behaviours
• Monitoring and quality checking to ensure all stakeholders/customers are receiving the best possible service. Provide feedback and coaching, ensuring successes are celebrated and areas of development are not overlooked.
• To be involved in the recruitment and onboarding of new team members when required, including interviewing and selection.

What they're Looking For:

• A natural leader with a positive attitude and a passion for people development.
• Experience in a regulated environment and a track record of achieving targets. If you’ve come from a financial services background, even better!
• Strong communication skills, both written and verbal.
• Excellent time management and prioritisation skills.
• A keen eye for detail and a commitment to excellence.
• Knowledge of KPIs, SLAs, and M.I, with the ability to make data-driven decisions.
• Previous experience in recruitment and succession planning is a plus.