Role: Operations Manager
Location: Coventry, CV2 2SZ
Hours of work: Monday to Friday 07:00-17:00
Salary: £38,646

At Restore Datashred, we lead the way in secure waste management solutions, ensuring our clients receive exceptional service that meets the highest standards of safety and efficiency. With a commitment to sustainability and innovation, Restore Datashred plays a pivotal role in safeguarding sensitive information and promoting responsible waste disposal practices across the UK.

As an Operations Manager, you will hold a critical position within our Coventry depot, overseeing all facets of daily operations to uphold our company’s rigorous standards and deliver unparalleled service to our valued customers. Your role will be instrumental in managing warehouse operations, optimizing fleet logistics, and ensuring compliance with regulatory requirements, all while fostering a culture of safety and operational excellence.

Duties and Responsibilities:

• Ensure timely and professional service delivery to all customers, adhering to contractual obligations
• Manage depot operations cost-effectively without compromising service quality
• Maintain and enhance service level agreements, aligning team efforts towards common objectives
• Investigate customer complaints thoroughly, implementing preventive measures to enhance service reliability
• Report operational issues promptly to the Depot Manager for swift resolution
• Review and refine service delivery strategies to maximize efficiency and cost-effectiveness
• Timely submission of operational reports to stakeholders as per established timelines
• Efficiently plan and allocate workload and manpower resources to achieve operational targets

About you:

• Demonstrated leadership skills with a motivational approach to team management
• Profound understanding of logistics and technical regulations within the waste management sector
• Strong financial acumen and business insight to drive operational improvements
• Effective communicator capable of fostering collaborative relationships across all organizational levels
• Proven ability to innovate and challenge existing practices for continuous operational enhancement
• Creative problem-solving skills suited for a dynamic and fast-paced environment
• Commitment to health and safety standards, with IOSH Managing Safely certification essential
• TMCPC in Road Haulage would be advantageous for this role
  

Some of our benefits include:                         

• Annual Leave – 25 days + bank holidays
• Life Assurance – 2x basic annual salary
• Bereavement Counselling – Support during difficult times
• Free Onsite Parking
• Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
• Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)