Position Description

This entry level Trade Support Officer is responsible for providing operational support to the front office. The role holder must have / acquire through training, knowledge of global equity settlements and the related regulatory environment. The roles described below are rotated between Trade Support, Settlement and Client Onboarding duties.

The candidate will have to work effectively in a dynamic and diversified team environment.

Key Areas of Responsibilities

Trade Support

• Input of client sub account allocations to Genesis (Order Management System(s))
• Input of sub account allocations for Fixed income trades (TOMS)
• Day end reconciliation of fixed income trades (TOMS)
• Working with Sales Traders to ensure that average price / other information needed by the client is accurately retrieved and reported
• Reconciliation of client confirmations (where applicable)
• Retrieval, collation and distribution of client static data to the relevant offices
• Resolving any ad hoc requests from clients / internal sources
• Reconciliation of confirmations (where applicable for aforementioned trades)
• Reconciliations of stock and cash positions between in house system and agent statements, adhoc resolution, where appropriate

Client Onboarding and Review

• Collation of documents to support account opening
• Inputting and uploading of client documentation to database (Goldtier and client file creation)
• Maintenance and update client master list
• Maintenance and informational update of client files
• Undertaking of annual client file reviews

Transaction Reporting

• Monitoring and reconciliation of transaction reporting status and resolution of any issues within the relevant Vendor GUI
• Collation and retention of related transaction reporting records (soft and hard copy)

Settlement Duties

• Liaison with both Setclear settlement teams, regional offices and client base to resolve settlement issues (pre-matching / pending settlements and fails)
• Updating relevant settlement related information in the appropriate system (Syn)
• Resolution of outstanding ‘interest’ claims /fails fees with European client base.

General

• Adhere to CLSA Code of Conduct at all times
• Knowledge of, and adherence to, the Company’s Environmental Management Systems and policies

Requirements

• Degree qualified
• 1 - 2 years relevant experience in financial services industry
• High level of computer literacy, including advanced excel skills and knowledge of Order Management Systems. The capability to learn new systems quickly is essential
• Ability to work dynamically with a number of different teams and deliver results
• Confidence and maturity in communicating with internal and external clients at all levels
• Ability to work within tight timeframes to achieve objectives
• Flexibility to respond to changing work demands
• Ability to manage multiple tasks for multiple business areas while prioritising effectively
• Demonstrates the ability to work as a member of a team or alone on projects
• High level of attention to detail
• Understanding of commercial / regulatory environment
• Strong written and verbal communication skills