Operations Support Administrator

Established in 2004, our client is unique in the field of Learning and Development in the Global Offshore Energy sector. Their philosophy is to provide the opportunity for people to grow within their career and they value their ideas and input at all times. They embrace the challenges that arise in the Global Offshore Energy sector where skills and the performance of individuals is core to our client’s success

Location - Windermere - WFH

Hours - 20 hours per week over 5 mornings with potential to grow (Monday to Friday) - First week training is office based

Salary - £20-25K pro rata, depending on experience

Benefits -

• On successful completion of training / probation working from home will be permitted. The first week will be office based in the Lakes.
• Early finish for the team on a Friday at the Manager's discretion.
• Extra bonus should the company hit its targets.
• All IT equipment supplied.
• Career progression.

Role and Responsibilities -

• Providing support to candidates and clients in the following areas: online (learning management platform); how to achieve a Certificate of Competence; general enquiries related to competence certification; administration requirements relating to competence certification.
• Carrying out First Line Verification Administration role.
• Responding to certification/verification enquiries from new and existing clients, including individuals via freshdesk/phone.
• Supporting the customer support department with verification updates.
• Responding to online support queries from clients and individuals via freshdesk/phone.
• Supporting customers in competence and online related issues including company administrators.
• Updating spreadsheets and logs related to company processes.
• Updating work instructions associated with company processes and procedures.
• Supporting the wider verification team, including associated verifiers.

What experience do I need
Our client wants someone who's got an eye for detail and who has a background in supporting operations daily via email and phone. You will also need to have experience using MS Office suite including windows 10, Microsoft Office 365 (Word and Excel), Outlook, and Google Sheets, although training will be given.

In addition, you'll need the following -

• Excellent organisational, time management, and planning skills.
• The ability to prioritise your workload.
• The ability to work under pressure.
• The ability to pay attention to detail to produce and maintain accurate records, reports, and documentation.
• The ability to interact professionally in a team environment and be comfortable with customers at all levels.
• Have a dedicated workspace and secure WIFI connection.
• Be confident communicating via telephone.

Does this sound like the right role for you If so and you want to work for a company with growing ambitions that values its team members, then apply now through the company’s dedicated recruitment portal.