Operations & Warehouse Manager

Our client is a stalwart of the UK Removals and Storage Industry. A multi-branch, long term BAR member with a great reputation for quality.

They now have an immediate opportunity in SW London for an Operations Manager to oversee the warehouse and operations.

This role involves ensuring compliance with health, safety, and vehicle operation regulations, managing maintenance and driver hours, and leading teams to deliver excellent removal services while building client relationships and maximizing profitability.

Responsibilities:

• Supervising maintenance tasks, including inspections and resolving defects.
• Managing tachograph records and ensuring compliance with removal drivers' hours regulations.
• Enforcing measures to prevent overloading and control speeding incidents.
• Liaising with the Traffic Commissioner for necessary notifications and commitments.
• Handling administrative duties related to warehouse operations and removals customer communication.
• Overseeing forklift operations, administrative functions, and team supervision.
• Utilizing the Moveware system to facilitate booking and container movements.
• Efficiently managing operational schedules and Moveware functions.
• Approving timesheets and processing expense claims.
• Addressing inquiries from both removal customers and employees.
• Establishing and implementing standardized processes and procedures.
• Providing support in handling removals customer complaints and managing damage reports.

Skills & Qualifications:

• Necessary understanding of residential and commercial removals & relocations.
• Proficiency in fleet maintenance and transportation regulations.
• Skills in leadership and managerial roles.
• Robust organizational, analytical, and planning abilities.
• Competence in problem-solving and communication.
• Background in customer service and computer proficiency.
• Essential possession of a valid driver's license and physical fitness.
• Readiness to work Saturdays and adapt to flexible schedules.