Order Administrator

Sales Order Administrator - Paddock Wood

Location: Paddock Wood

Salary: £25,000K + 25 days holiday + BH, life insurance, pension, parking, career development.

Hours: 9:00 AM - 5:00 PM, Monday to Friday 1 hour lunch | 35 hours

Are you looking for a order processing role? Can you produce accurate quotes? Can you liaise with customers regarding supply issues/deliveries and ensure stock moves when and where it should!

If so, Office Angels are working with a local Paddock Wood employer who are adding to their team due to a promotion internally! Working with a busy team of 10 you will play a vital part to ensure orders are correct, on the system, deliveries are on time, stock is known and issues are resolved within a timely fashion!

Key Responsibilities:

• Order Management: Daily logging and loading of all incoming orders, ensuring timely and accurate entry.
• Order Processing: Producing and sending customer orders.
• Order Tracking: Ensuring any pending orders are tracked, resolved, and ordered as efficiently as possible.
• Back Order Management: Daily/weekly management of back orders to ensure customer orders are dispatched whenever possible.
• Customer Updates: Proactively updating customers regarding any changes to delivery dates on their orders.
• Reporting: Producing specific customer weekly/monthly order and backlog reports.
• Issue Escalation: Prompt and effective escalation of any difficult orders or customer issues.
• Process Improvement: Looking for opportunities to improve current order desk systems and procedures to increase efficiency.
• Customer Complaints: Involvement with customer complaint investigation and implementing corrective actions.
• Collaboration: Working with internal and external departments daily.

Requirements:

• Strong organisational skills with attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency in Microsoft Office, especially Excel.
• Experience with order management systems is an advantage. / AS400
• A proactive approach to problem-solving and process improvement.

Join our dynamic team and contribute to providing excellent customer service and efficient order management! A strong communicator who can manage suppliers and customers effectively! If you are organised, detail-oriented, and customer-focused, we would love to hear from you. Apply online with your latest CV, or send your CV in confidence to .

This role is being managed by Debbie Foster - Principal Consultant - Office Angels - Tunbridge Wells

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.