Order Processer

About the Client

Our client is a leading distributor with 25 years’ experience, and they are looking for an Order Processer to join the fun and supportive team on a 3-month contract.

The position is office based in state-of-the-art new offices in Stopsley, Luton, Beds

If you are a customer focused, committed advisor happy to do an Order Processer role with an enthusiastic, outgoing approach then this is the role for you

Duration: 3-month contract

Location: Office based, LU2 8DL

Salary: £24,000 annual salary (prorated for 3 months)

Hours: 8.30am -5.00pm

Parking: Free

Holiday: 22 days holiday + bank holiday (prorated for 3 months)

About the role

As an Order Processer you will processing customer orders onto the CRM system efficiently and accurately. The responsibilities include

• Processing customer orders onto the in-house CRM system
• Making outbound calls to customers to resolve any issues or for clarification of information relating to their account/order
• Organising and coordinating collections and deliveries
• Carrying out customer service follow up calls
• Handle customer queries and complaints either over the phone or via email
• Ensuring the customer information is kept up to date
• Handling returns for customers and estimating handing charges
• Coordinating with other departments
• Organising and coordinating collections
• Scanning and filing of orders and other documentation
• Provide general administration including handling general enquiries over the phone/email
• Assisting other team members with orders and helping other departments when the need arises
• Supporting the Sales Department with catalogue requests and follow up calls along with new customer follow up calls

About You

Are available immediately for a 3-month contract as an Order Processer.

• Previous administration and phone-based customer service experience
• Strong customer focus is essential
• Drive to always achieve the highest standards
• Great attention to detail both numerically and written
• Highly organised with the ability to prioritise tasks in order of importance
• Confident with clear written and verbal communication skills
• Committed to succeed and develop as part of a growing business
• Self-motivated and crucially a 'can-do 'attitude
• Proficient with MS Office (Excel, Word, and Outlook)
• Any experience working with CRM systems would be an advantage

If your available immediately and looking for a 3-month contract as an enthusiastic Order Processer, this could be the ideal opportunity for you. Don’t miss out on this exciting opportunity