Overview of the role

•    This is a paralegal role working closely with a Partner and Senior Associate in the Employment Department. You will work on group worker status claims and individual claims and will undertake a range of tasks, including ad-hoc research tasks, taking detailed instructions from clients, taking notes of hearings and updating the team at the weekly meeting.

Overall purpose for this role

•    To provide a reliable and efficient support service for Employment claimants and assist with general administration of group claims.
•    To undertake a wide variety of paralegal and administrative tasks as set out below. You will also be required to undertake other ad-hoc duties as required from time to time.

Main duties and responsibilities

Filing and data management 
•    Ensure filing kept up-to-date and copies of correspondence/ documents are kept in the file, open new files/close old files as required.  
•    Pay attention to detail and ensure accuracy when updating client information on the relevant databases.
•    Ensure that database information is updated and maintained in accordance with instructions and in line with relevant processes.

File/Case management
•    To obtain and record accurately information and instructions from clients, analyse the legal and practical aspects of their claims and obtain the necessary documents/evidence to provide preliminary advice on liability/quantum/costs & funding.
•    To enable clients to make informed decisions based on advice on legal and other appropriate considerations e.g. costs, funding and risks of litigation.
•    To monitor all aspects of the case on behalf of the client and advise on whether subsequent developments affect views previously expressed. 
•    To ensure court/tribunal directions are complied with and deadlines adhered to.
•    Adherence with internal workflow procedures. 

Telephones
•    Telephone clients/other contacts as and when necessary, dealing with such calls in a courteous and efficient manner.

Client relations
•    Communicate effectively; be approachable and professional in all dealings.

Information technology
•    To utilise I.T. to provide a quality, cost effective and efficient service to clients.
•    Experience of using IT, in particular Microsoft 365 and Excel, with an understanding of Practice / Case Management Systems to manage large amounts of complex information.
•    To maintain the strictest concern for and awareness of the need for data protection at all times.

Training
•    To try and keep up-to-date by attending in-house seminars, through research, reading and attending courses if appropriate.
•    To ensure that adequate training is received to be able to gain maximum benefit from the firm's investment in Information Technology.
•    Any other tasks as might from time to time might be required.

Person specification

Essential
•    Genuine interest to work with a leading claimant law firm and passionate about providing access to justice to all.  
•    Demonstrable ability to manage a caseload in an efficient, accurate and timely manner.
•    High level written and verbal communication skills.
•    Demonstrable understanding of and commitment to client care.
•    Ability to manage own workload in a busy environment to a consistently high standard.
•    Proficient in the use of Microsoft 365 and Excel, with understanding and experience in using Practice / Case Management System.

Desirable
•    Relevant legal experience in employment and/ or multi-party claims will be advantageous.
•    Experience in interviewing clients and taking witness statements.
•    Some experience in a legal firm along with demonstrable knowledge of drafting legal documentation and correspondence.