Job Advertisement: Parking Appeals & Resident Services Officer
Location: Ilford
Contract Type: Temporary
Working Pattern: Full Time (37.5 hours per week)

Are you passionate about delivering exceptional service and helping residents navigate the complexities of parking regulations? Our client is seeking an enthusiastic and detail-oriented Appeals & Resident Services Officer to join their Parking Management team in Ilford!

Conveniently located just a 10-minute walk from Ilford train station!
Be part of a dynamic team dedicated to enhancing the community experience.
Opportunity to work in a supportive environment with opportunities for professional growth.

Key Responsibilities:
As the Appeals & Resident Services Officer, you will:

• Investigate and respond to inquiries regarding challenges, representations, appeals, and more related to Penalty Charge Notices (PCNs).
• Craft high-quality responses that meet productivity targets while adhering to tight deadlines.
• Assess evidence critically to make balanced and informed decisions on each case.
• Maintain knowledge of complex legislation to ensure compliance in all activities.
• Communicate effectively with both residents and external organisations, ensuring clarity and transparency in every interaction.

What We're Looking For:

• Experience: Familiarity with parking regulations and the statutory PCN appeals process as per the Traffic Management Act 2004.
• Skills:
• - Strong communication abilities, both verbal and written.
• - Proficiency in Microsoft Office and relevant databases.
• - Capacity to manage and prioritise your own workload effectively.
• - A proactive approach to problem-solving and service improvement.

Additional Information:

Core working hours are from 10 AM to 4 PM, with flexibility required.
Training and development opportunities available through the Council's Apprentice Levy funding.

If you're ready to take on a rewarding challenge and contribute to the community, we want to hear from you! Apply now and become a vital part of our client's mission to enhance resident services and promote fair parking practises in Ilford!

Join us in making a positive impact!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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