Part Time Claims Handler & Customer Service Advisor

Our client, a UK division of a global organisation, provide services to the automotive market in the UK. They are looking for an experienced Claims Handler and Customer Service Advisor on a part time basis 5 hours daily, 5 days a week. Experience in claims handler and/or Zendesk is preferred, along with strong written and verbal communication skills.

Duties include:

• Reviewing and responding to all inbound customer communication via Zendesk platform
• Determining the appropriate response to new incident report forms
• Replying to all correspondence from customers, insurers and solicitors relating to ongoing cases
• Registering incident reports for claims via Zendesk
• Investigating claims by assembling evidence and liaison with colleagues
• Requesting vehicle inspections where appropriate
• Various related admin duties

Salary is £19k annual for 25 hours per week. Benefits include 25 days holiday plus bank holidays. Enhanced pension scheme. Free car parking.

Role is hybrid once training period complete, although there are set office days which are non negotiable each week.

Contact us now for more information.