PART TIME - CUSTOMER SERVICE / ADMINISTRATOR

PART TIME - CUSTOMER SERVICE / ADMINISTRATOR

WORKING DAYS/HOURS: MONDAY, THURSDAY & FRIDAY 9AM - 5PM (24 HOURS PER WEEK)

NG15, NOTTINGHAM (ON SITE PARKING)

£12.30 PER HOUR

STARTING ASAP

TEMP TO PERM

We are seeking a dynamic and customer-focused Customer Care Advisor to join our clients team. You will be responsible for providing exceptional service to clients, addressing their need and resolving all queries.

Responsibilities:

• Answer incoming calls and process query which may include placing an order, arranging a credit or collection and process any necessary actions in a timely manner
• Input orders ensuring all information is accurate
• Make outbound calls as per the relevant call schedule
• Offer alternatives when products are out of stock or products are discontinued
• Stay up to date with and actively promote products/special offers current promotions
• Manage multiple daily tasks simultaneously including inbound calls, releasing draft orders, outbound calls and customer emails
• Drive efficiency and encourage customers to use our website and support them through the journey
• Work as a team to deliver world class customer service ensuring flexibility to meet our customer needs.

Person Specification:

• Customer service experience by phone
• Be able to work on own initiative to deliver business objectives
• Proficient in Microsoft office suite - essential
• Previous admin experience