Part Time Facilities Helpdesk Co-ordinator

A successful consultancy based in Henley is looking for a bright and customer focused Part Time Facilities Helpdesk Co-ordinator to join their team and work 20 hours per week.

The successful candidate will be providing telephone and email facilities helpdesk support to centre managers across a portfolio of some of central London's finest serviced offices. They will take a lead role in a successful delivery of facilities services ensuring high standards of facilities support services and aso provide support to the accounts team for invoicing and payments.

Facilities experience would be beneficial however what is most important is a positive team player with excellent communication skills and the ability work under pressure with fantastic customer service skills.

£28k - £30k plus benefits if full time. This role is 20 hours per week so the salary will be pro rated to reflect this.

Key responsibilities

• Dealing with telephone enquiries professionally, quickly and efficiently via the Helpdesk
• Logging all tasks via the facilities management systems
• Sourcing and arranging labour for planned maintenance, scheduled projects and in response to urgent reactive requests
• Allocating and logging works to the relevant team/maintenance engineers
• Raising orders in the internal PO system, requesting client POs and placing orders with suppliers
• Assist with the collation of O&M manuals
• Contributing to the overall success of the business by supporting internal colleagues on any other tasks as required and maintaining accurate records of all activities
• Collating, monitoring and managing all facilities documentation
• Providing additional support to accounts team on adhoc basis
• Using finance systems for invoicing and accounts reporting.

Skills/Experience

• Positive team player
• Strong communicator, both verbal and written
• Ability to prioritise work under pressure
• Ability to work independently
• Excellent IT skills and comfortable with all MS Office packages
• Occasional travel to London for client visits and training

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.