Parts Advisor

Parts Advisor who has excellent organisational, customer service, administrative and problem-solving skills with good knowledge of the parts and machinery sector, preferably in agriculture / horticulture, although other industries will be considered, is required to join our team at the Turney Group.

2 Jobs Available

1 job is available at our Agricultural Depot and 1 job is available at our Horticultural Depot. Both depots are in Bicester, Oxfordshire.

SALARY: Competitive + Benefits

VARIOUS LOCATIONS: Middleton Stoney & Weston On The Green Bicester

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity for a Parts Advisorwho has excellent organisational, customer service, administrative and problem-solving skills with good knowledge of the parts and machinery sector, preferably in agriculture / horticulture, although other industries will be considered.

Working as the Parts Advisor you will be a point of contact to handle parts enquiries, create and process orders and provide accurate estimates to customers, whilst supporting the planning and delivery of an efficient, effective and profitable parts operation.

As the Parts Advisor you will also be responsible for ensuring customer satisfaction and managing the quality of the sale and service Turney Group delivers. Achieving maximum sales profitability of company products and/or related services.

As a successful candidate you will have a solid background in parts and machinery, whilst providing a friendly, helpful and knowledgeable service to customers.

ABOUT US

Established since 1948, the Turney Group is a main line dealer for a large range of the UK’s leading agricultural, horticultural and arboricultural franchises including New Holland, Manitou, Can-Am, Kuhn, McConnel, KTwo, Vaderstad, OPICO, Sky, HE-VA, Ransomes Jacobsen, Hayter, Honda, Stihl and Iseki. The diverse range of franchises we hold enables us to offer customers a machine to suit their exacting specification and budget, be it a tractor, combine, lawnmower, chainsaw, trailer and much more.

DUTIES

Your duties as a Parts Advisor include:

• Maintain a tidy and organised working environment

• Handle a variety of enquiries to the Parts Department by telephone, email, online or face to face

• Serve customers in the on-site shop

• Submit parts return claims

• Create and process purchase orders using the Company’s DMS system

• Administration of invoices, orders and booking in stock items

• Complete parts orders for customers, including notification of arrival and collections

• Stock control by implementing Inventory Management Procedures

• Process stock orders

• Investigate and implement of dispersing aged stock in conjunction with the Parts Manager, including drawing on aged stock from other Depots when required

• Maintain an understanding of electronic parts catalogues for identifying parts ordering

• Ensure customer service satisfaction and good relationships

• Provide accurate estimates for other departments

• Effectively use the outlook calendar for all planned events, meetings, appointments etc

CANDIDATE REQUIREMENTS

• Excellent problem solving and attention to detail

• Able to demonstrate an understanding of parts information

• Ability to work in a high-pressure environment

• Strong organisational skills, combined with a good knowledge of parts and machinery in the agriculture / horticultural sector (other industries will be considered)

• Experience in the use of Microsoft PowerPoint, Excel, Word and the internet as a research tool

• Knowledge of basic business principles and administration procedures

JOIN US - BE PART OF OUR TEAM

We pride ourselves on going the extra mile through the knowledge and commitment of our staff and the dedication we have to offering outstanding customer service. We strive to attract and retain the very best sales, parts, service and administration staff in the industry and are always looking for the right candidate to join our expanding team.

As a successful candidate we offer the following benefits:

• Competitive salary based on experience

• 23 days holiday plus bank holidays

• Ongoing training and development opportunities

• Company pension

• Health & Wellbeing benefits

NO AGENCIES PLEASE

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.

JOB REF: AWDO-P12482

This job is being advertised by AWD online on behalf of the Turney Group